TransUnion is the new trading name of Callcredit in the UK. The usual high levels of service and products will continue as normal whilst we update the brand over the coming months.

Fraud & Verification case studies

Take a look at some of our case studies below. 

Royal Mail - CallValidate and CallValidate 3D

Royal Mail - CallValidate and CallValidate 3D

As part of Royal Mail’s drive it wanted to ensure no corresponding increase in fraudulent Redirections or identity theft occurred. Royal Mail required a robust identity verification (IDV) solution and as such Callcredit supplied its market leading, online real time identification solution - CallValidate.

In addition, for any customers who ‘do drop off’ – perhaps as a result of their payment card being registered to their new address –Callcredit provided a Knowledge based authentication channel, CallValidate 3D, driving Redirection revenues whilst maintaining strong anti-fraud measures.

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Browell Smith & Co Solicitors - Identity verification and AML regulation

Browell Smith & Co Solicitors - Identity verification and AML regulation

Browell Smith & Co Solicitors wanted a solution to help meet anti-money laundering regulation and verify identities.

Callcredit set Browell Smith & Co Solicitors up with CallML, an online anti-money laundering solution that is designed based on the enhanced customer due diligence requirements detailed in the Joint Money Laundering Steering Group (JMLSG) guidelines.

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Teignbridge District Council - Risked Based Verification

Teignbridge District Council - Risked Based Verification

By using RBV, Teignbridge District Council can accurately detect fraud and error in benefit claims and on-going interventions, automatically and efficiently, without the need to manually review each case. Teignbridge can now apply different levels of checks to new housing benefit claims according to the risk associated with those claims.

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Oxford City Council - ThreeSixty Risk Based Verification

Oxford City Council - ThreeSixty Risk Based Verification

Oxford City Council recognised that there was an opportunity to remove the burden for claimants and benefit officers by introducing risk based verification (RBV), allowing different verification standards to be applied to different claim types.

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Lindsays - anti-money laundering

Lindsays - anti-money laundering

Legal firm, Lindsays was looking for a solution to help meet anti-money laundering (AML) regulations and verify clients’ identities.

Specifically designed to help comply with the latest anti-money laundering regulations Callcredit’s CallML solution was recommended to Lindsays. CallML enables Lindsays to also prevent fraud, reduce operational costs and improve customer satisfaction.

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Betfred - player verification

Betfred - player verification

Betfred is the world’s biggest owner-operator bookmaker with over 1350 retail shops, and launched its online betting operation, betfred.com, in 2004. Betfred required a software solution that could verify the identity and payment details of new and existing online players.

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Paddy Power - Player Risk Management

Paddy Power - Player Risk Management

Paddy Power is Ireland's biggest and most successful bookmaker, operating both a retail and an online/telephone division. They chose CallValidate as a powerful age and identity verification solution that enabled fast and positive player acquisition.

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Filling empty homes across Sefton

Filling empty homes across Sefton

Addressing the housing crisis: arvarto partners with Callcredit to help Sefton Metropolitan Borough Council fill empty houses for the benefit of residents and the Council’s finances

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Portsmouth City Council - ThreeSixty Council Tax View

Portsmouth City Council - ThreeSixty Council Tax View

Portsmouth City Council wanted to identify cases of fraudulent claims of single person discount. Thanks to Coactiva's help the Council saw and increase in council tax revenue of £172,470.49.

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Orbit South - ThreeSixty Tenant View & ThreeSixty Online

Orbit South - ThreeSixty Tenant View & ThreeSixty Online

Orbit South wanted a solution that would help them tackle tenancy fraud across the properties they manage. To enable Orbit South to detect fraud amongst existing tenants, monitor existing tenants for change of circumstances and prevent fraudulent applications and allocations, Callcredit recommended two products, ThreeSixty Tenant View and ThreeSixty Online.

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Stoke-on-Trent City Council - tackling tenancy fraud

Stoke-on-Trent City Council - tackling tenancy fraud

Stoke wished to engage with a data-partner that could identify additional properties subject to tenancy fraud both within the City Council’s housing stock, and across a further 14,000 social homes owned by four other registered social landlords.

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Secure Trust Bank - customer verification

Secure Trust Bank - customer verification

Secure Trust Bank specialises in offering simple, transparent lending and banking solutions to UK consumers who may not be adequately served by other banks. Callcredit provided Secure Trust Bank with a tailored identity verification service for prospective customers, enabling the bank to meet strict anti-money laundering regulations.

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The Health Lottery - player and card verification

The Health Lottery - player and card verification

The Health Lottery is a new draw-based lottery game where money raised goes to support local health good causes. Players can buy tickets either through 40,000 retail outlets or online. The Health Lottery chose CallValidate to verify the identity and card details of new players signing up for an online account.

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A North West Metropolitan Borough Council - Council Tax Fraud

A North West Metropolitan Borough Council - Council Tax Fraud

Callcredit's ThreeSixty Council Tax View was deemed the best option as it helped the Metropolitan Borough Council to quickly assess existing council tax discount claimants for eligibility of single person discount

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Southwark Council

Southwark Council

Southwark Council needed a solution that could identify those unlawfully sub-letting to free up housing for vulnerable families and to reduce benefit fraud. Callcredit's ThreeSixty Tenant View was able to quickly batch assess the existing 39,000 social tenancies. Callcredit has helped to recover 81 properties and identify two fraudulent right-to-buy applications.

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Northampton Borough Council - tenancy fraud

Northampton Borough Council - tenancy fraud

Clamping down on tenancy fraud was a priority for Northampton Borough Council to be able to free up council housing for those who genuinely need it.

Northampton Borough Council used ThreeSixty Online as part of a pilot to perform counter-fraud checks on individuals that were looking to take a new tenancy with the Council.

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Credit Reporting

Credit Reporting

Tenant referencing and rent protection company Rent4Sure, uses our credit referencing product to highlight adverse public data of prospective tenants and verify their details.

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Uncle Buck

Uncle Buck

Uncle Buck was looking for a new provider to help with their affordability evaluation, credit assessment and provide an anti-fraud solution.

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Peachy Loans - Seamless verification

Peachy Loans - Seamless verification

Our unique affordability service allows for a seamless verification on an applicant's income, alongside the credit and verification checks. Affordability Report allows Peachy to validate income and provide assurance the applicant can repay the loan and is not financially overstretched.

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Affordability checks and fraud prevention

Affordability checks and fraud prevention

Callcredit's CallValidate and CallReport provided PiggyBank with the range of solutions it needed for payment verification and affordability checks.

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The Car Finance Company - optimised verification and fraud prevention

The Car Finance Company - optimised verification and fraud prevention

In order for TCFC to make more informed accurate credit decisions, instantly verify more applicants and stop incidents of fraud, Callcredit recommended its CallReport product.

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