TransUnion is the new trading name of Callcredit in the UK. The usual high levels of service and products will continue as normal whilst we update the brand over the coming months.

Helping you to manage responsible and effective collections

Increase contact rates and boost collections using clean and up-to-date data.

Clean and enhance your debt book to allow you to contact your customers through a variety of channels.

  • Ensure all address data is PAF valid
  • Add in address and forwarding address details
  • Confirm the individual is credit active
  • Append landline, mobile phone number and email address data to individual records

Trace your customers

Our revolutionary online trace product Retriever lets you find the people you need from the information you know. By replicating trace specialist search variations, Retriever can improve the efficiency of the manual trace process. Our software sees through data entry errors and name and address variations, and uses elastic searching technology to return best-fit results and not just exact matches.

Select the most appropriate contact strategy for each individual customer

Our experienced consultants will work with you to understand your collections strategy and build bespoke scorecards and data models that set the right parameters for your business. These scorecards and models can help you to profile and segment your customers in order to:

  • Allocate the most appropriate contact strategy for each individual customer
  • Work out your customers propensity-to-pay before you initiate contact
  • Segment customers appropriate for litigation

Optimise call times with your own personalised collections screen

Create your own bespoke collector desktop tool which only displays the information you want and need. You can select which data variables are vital to your decision making strategy and display them on one screen. Meaning your collectors get to view everything they need to make quick and informed choices when speaking to customers. 

Assess affordability

Our Affordability Suite of products allows you to target the individuals who have disposable income and a high propensity to pay. We provide your collectors with all the information they need to assess an individual's affordability level so they can agree on an appropriate and sustainable repayment plan quickly and efficiently.

To find out more, contact our collections team today.

Contact Us

Select the most appropriate contact strategy for each individual customer

Our experienced consultants will work with you to understand your collections strategy and build bespoke scorecards and data models that set the right parameters for your business. These scorecards and models can help you to profile and segment your customers in order to:

·        Allocate the most appropriate contact strategy for each individual customer

·        Work out your customers propensity-to-pay before you initiate contact

Segment customers appropriate for litigation